Answers to Common Plumbing Questions from Our Colorado Team
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Frequently asked Questions
1. What should I do if water is leaking in my home?
If you know where your main shut-off valve is, turn it off and call us right away. If not, give us a call—we’ll guide you through it or send a technician to help immediately.
2. There’s a sewage smell coming from my floor drain—what should I do?
It may be as simple as a dried-out trap, but there could also be an underlying issue. Call us today, and we’ll come out to diagnose the problem and make sure no harmful sewer gases are entering your home.
3. Do you take credit cards?
Yes. Our technicians are fully equipped to accept credit card payment at the time of service in your home.
4. It’s cold outside, and my sink won’t turn on or my toilet won’t flush, what should I do?
Frozen water lines are a common issue in Colorado. Don’t panic—but call us right away and we’ll send a technician to assess the situation and make sure your home doesn’t suffer water damage when the pipes thaw.
5. I just bought a home—do you offer inspections to make sure all of my plumbing is working properly?
Yes. We offer a comprehensive whole-home plumbing inspection so you can enjoy your new home without worrying about unexpected emergencies. Call us today to schedule your inspection—and be sure to ask about the extra perks available to our Home Care Plan members.
6. Do you offer any guarantees?
Yes, we offer our 100% customer satisfaction guarantee that guarantees…We also offer industry-leading warranties and lifetime guarantees on all parts as parts as part of our Home Care Plan. Call us today to learn more about how this sets us apart from our competition.
7. Do I need to be home for my appointment?
Yes. We require that someone over the age of 18 be present during the service. This keeps your home secure and ensures we can properly address the issue.
8. I can’t make my appointment, what should I do?
We understand that things come up. We kindly ask that you call us as soon as possible so we can adjust our schedule. We will gladly provide alternative times for our technician to reschedule.
9. Can I schedule an appointment online?
To make sure we fully understand your needs, we’ve found that a quick phone call works best. This way, our technicians arrive prepared to address your issue, and we can ensure complete customer satisfaction. If now isn’t a good time to chat, you can request a call back through our online form or send us an email.
10. Do you offer services other than plumbing?
We’re expert plumbers, and plumbing is all we do—that’s why you can trust us. If something outside plumbing comes up, we’ll work with our trusted partners to ensure the experience is seamless and every issue is addressed.
11. I have a problem, but I’m not sure a plumber is the right person to call?
Give us a call—if it involves water or gas, we’re your experts. And if it turns out to be something else, we’ll help you find the right professional to get it solved.
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